You agree to give a minimum of 48 hours notice for any appointment cancellation.

If you turn up more than 15 minutes late to an appointment Bath & Bark reserve the right to cancel your appointment or to reduce the service offered as required.

Missed appointments with no communication prior to the appointment will be charged at 100% of the expected cost of the groom. This will need to be paid in full before another appointment can be booked.

Most pets will get fleas at least once during their lives. We do understand this but due to the extra cleaning requirements, if your pet is found to have fleas we will charge a fee of £15 in addition to the cost of the groom to cover the costs of flea shampoo for your pet and to disinfect equipment and fumigate the salon.

Matting can cause multiple skin and health problems and causes great discomfort to your pet. Any matting that can be brushed out, will be brushed out.

Severe matting can not be brushed out, it would cause great discomfort and pain to your pet to do so. Under the Animal Welfare Act 2007 we are not allowed to cause unnecessary suffering to an animal. This means if you bring your pet in with more than 20 minutes worth of dematting work, we are required by law to shave it down or refer you to your vet to do the same.

If severe matting is found we will contact you to discuss a solution. Minor matting that can not be brushed out may be clipped out. These areas will be blended into the rest of the coat.

Some pets find the grooming process very stressful. Bath & Bark is a force free grooming environment and we will always endeavour to ensure your pet has a calm and positive experience.

We will not push a pet through a grooming process before they are ready or if we feel there will be a long term detrimental impact to the pet. Because of this, although we will always do our best to complete each groom, if a pet will not tolerate a grooming process and we feel there is a risk to their safety or our own, we will end a groom.

We reserve the right to refuse to groom any pet at risk of harming itself or our staff. We must be informed prior to the appointment if your pet has ever bitten or displayed any signs of aggression and reserve the right to terminate a groom at any stage.

Bath & Bark is a fully insured salon.

We only use natural products made specifically for your pets.

Our groomer is fully qualified and holds a Skills and Education Level 3 in Dog Grooming, a current Canine First Aid certification, an Absolutely Animals Certificate in Cat Grooming and a current Feline First Aid certification.

We are passionate about what we do and are committed to continuous development of our skills.

We take salon hygiene very seriously and all equipment, tools and surfaces are cleaned and sanitised between pets.

We offer a one to one service with a focus on providing a safe, calm and positive environment for your pet.

Client data will be kept securely and treated in accordance to the data protection principles of the Data Protection Act and will not be shared with third parties.